Communicating with

the public

... a guide for those on the front line

ISBN 0 9530494 0 X

22pp A5 Paperback

Price £4.50

Some of those on the front line:
• receptionists • counter staff • health visitors • booking clerks • shop assistants
• care staff • interviewers • social workers • doctors nurses • dentists
• opticians • librarians • insurance agents • church workers
• teachers • stewards and stewardesses • hotel and bar staff • waiters and waitresses • voluntary workers • sales representatives

  Contents Include:

• Everyone needs to be valued
• Looks may say more than words
• Putting people at ease may ease communication
• Time spent in careful listening can save time
• Respect can encourage people

• To view a sample page from this book, please click here